Legal Information

Terms & Conditions

Last updated: 25 May 2026

1. Acceptance of Terms

By accessing or using the services provided by redONE Premier Center Gold ("we", "our", "the Center"), you agree to be bound by these Terms & Conditions. If you do not agree to any part of these terms, you may not use our services.

2. Service Description

We are an authorised redONE Network Sdn. Bhd. agent providing plan registration and consultation services for postpaid, prepaid, and device bundle plans. We facilitate applications on behalf of customers to redONE Network Sdn. Bhd.

3. Application Process

• Submitting an application on this website is an expression of interest only. Final approval is subject to redONE Network's verification process.
• You must provide accurate, complete, and current information in your application.
• We reserve the right to reject applications that contain false or incomplete information.
• Plan pricing and features are subject to change by redONE Network Sdn. Bhd. without prior notice.

4. Customer Responsibilities

• You must be 18 years of age or older to subscribe to a postpaid plan.
• You are responsible for maintaining the confidentiality of your account information.
• You agree to comply with all applicable Malaysian laws and regulations when using our services.

5. Limitation of Liability

To the maximum extent permitted by law, redONE Premier Center Gold shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our services. Our maximum liability shall not exceed the amount paid by you for the service in question.

6. Governing Law

These terms are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.

Privacy Policy & PDPA 2010

We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) (Act 709) of Malaysia.

Data We Collect

• Identity data: Full name, NRIC number (where required by redONE)
• Contact data: Phone number, email address, residential state
• Transaction data: Plan selected, application reference, submission date/time
• Technical data: IP address, browser type (for security and fraud prevention)

How We Use Your Data

• To process and follow up on your plan application
• To contact you via WhatsApp, phone call, or email regarding your application
• To comply with our obligations to redONE Network Sdn. Bhd.
• To comply with legal and regulatory requirements

Data Sharing

Your personal data is shared with redONE Network Sdn. Bhd. solely for the purpose of processing your plan application. We do not sell, rent, or share your data with any third parties for marketing purposes.

Data Retention

We retain your personal data for a minimum of 7 years in accordance with Malaysian regulatory requirements, or until the purpose for which it was collected has been fulfilled.

Your Rights Under PDPA

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request that inaccurate or incomplete data be corrected.
• Right to Withdraw Consent: Withdraw consent for processing at any time (this may affect your ability to apply for services).

To exercise your rights, contact us via WhatsApp at +60182023004 or email us.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. All data is transmitted over HTTPS and stored on secured servers.

Cookies

This website uses session cookies to maintain your language preference. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though some features may not function correctly.

MCMC / SKMM Compliance

redONE Premier Center Gold operates in full compliance with the Malaysian Communications and Multimedia Commission (MCMC / SKMM) and the Communications and Multimedia Act 1998 (CMA 1998).

Regulatory Framework

• Communications and Multimedia Act 1998 (Act 588) — governs the provision of telecommunications and multimedia services in Malaysia.
• MCMC Determination on Quality of Service (QoS) — redONE Network Sdn. Bhd. is licensed under MCMC and is obligated to meet QoS standards.
• Consumer Code of Practice for the Malaysian Communications and Multimedia Industry — we adhere to this voluntary code to protect consumers.

redONE Network Sdn. Bhd. Licence

redONE Network Sdn. Bhd. holds a valid Network Facilities Provider (NFP) and Network Services Provider (NSP) licence issued by MCMC. As an authorised agent, we operate under their licensing framework.

Unsolicited Commercial Communications

We comply with MCMC's Guideline on Unsolicited Commercial Electronic Messages (UCEM). You may opt out of promotional communications at any time by contacting us.

Contact MCMC

Malaysian Communications and Multimedia Commission
MCMC Tower 1, Jalan Impact, Cyberjaya, 63000 Selangor
Hotline: 1800-888-030
Website: www.mcmc.gov.my

CFM Complaint Process

The Communications and Multimedia Consumer Forum of Malaysia (CFM) is an approved industry forum established under the CMA 1998 to handle consumer complaints in the communications and multimedia industry.

How to Lodge a Complaint

1. Contact us first. Before escalating to CFM, please contact our agent directly via WhatsApp. We aim to resolve all complaints within 5 business days.
2. If unresolved, you may escalate to redONE Network customer care at 1800-880-088.
3. If still unresolved within 10 business days, you may lodge a complaint with CFM.

Lodge a Complaint with CFM

• Online: www.cfm.org.my
• Aduan App: Download the Aduan SKMM mobile app
• Hotline: 1800-18-2222 (free call)
• Email: aduan@cfm.org.my
• Walk-in: CFM Secretariat, Kuala Lumpur

What Information to Prepare

• Your full name and contact number
• Your application reference number (e.g. APP-XXXXXX##)
• Nature of the complaint and supporting evidence
• Steps already taken to resolve the issue

Fair Use Policy

redONE Network plans are subject to redONE's Fair Use Policy (FUP). The following guidelines apply:

Data Speeds

• Plans with "Unlimited Data" are subject to speed throttling after the high-speed data quota is exhausted.
• Throttled speeds are typically reduced to a lower tier as specified in each plan's terms.
• "5G Speed" plans require a 5G-compatible device and coverage in a 5G-enabled area.

Acceptable Use

• Plans are for personal use only and may not be used for commercial resale, MVNO reselling, or network sharing without authorisation.
• Using the service to send unsolicited communications (spam) is prohibited under the CMA 1998.
• Using the service to transmit illegal content is strictly prohibited and may result in immediate termination.

Device Bundle Plans

• Devices bundled with plans may be locked to redONE's network for a specified period.
• Early termination of a device bundle plan may result in a penalty charge as specified in the plan agreement.

For full details, refer to redONE Network's official Terms & Conditions.

Anti-Bribery & Corruption Policy

redONE Premier Center Gold has a zero-tolerance policy towards bribery and corruption in all its forms, in compliance with the Malaysian Anti-Corruption Commission Act 2009 (MACC Act 2009) and the Penal Code.

Our Commitment

• We do not offer, pay, request, or accept bribes or improper payments of any kind.
• We do not make facilitation payments.
• All business relationships must be based on merit, not on improper advantage.

Gifts & Hospitality

Modest gifts and hospitality of reasonable value that are customary in Malaysia may be acceptable, provided they are transparent, proportionate, and not intended to influence a business decision. Any gifts received above RM100 in value must be disclosed to management.

Reporting

Anyone who suspects bribery or corruption involving our business should report it immediately via our whistleblowing channel (see below) or directly to the MACC hotline: 1-800-88-6000.

Whistleblowing Policy

We are committed to maintaining the highest standards of ethical conduct. In accordance with the Whistleblower Protection Act 2010 (Act 711), we provide a safe channel for reporting concerns.

What to Report

• Fraud, corruption, or bribery
• Breach of our Terms & Conditions or applicable laws
• Misrepresentation of plans or pricing
• Misuse of customer personal data
• Any other serious misconduct

How to Report

Send your report via WhatsApp to our management line: +60182023004, or contact MCMC directly at 1800-888-030.

Protection

Under the Whistleblower Protection Act 2010, individuals who report in good faith are afforded legal protection from retaliation, provided the disclosure is made to an authorised body.

MACC

Malaysian Anti-Corruption Commission (MACC)
Hotline: 1-800-88-6000
Website: www.sprm.gov.my